Protocols for safe viewings post lockdown


Protocols for safe viewings post lockdown

By RentiD Admin

Protocols for safe viewings post lockdown

As lockdown is gradually lifted and landlords are now able to conduct physical property viewings with potential new tenants, what are the protocols required to ensure the safety of all parties involved?

We’ve summarised the following points based the latest Government advice here and have supplemented this with our own additional common sense recommendations.

Booking viewings

Viewings must be by appointment only.

To cut down on the number of physical viewings, you should continue to offer virtual viewings to initial enquirers first. You can then offer an in-person viewing to enquirers who are really interesting in letting the property after having been given a virtual tour.  Our guide to doing virtual viewings well can be found here.

Any existing tenants at the property should be given plenty of advance warning of viewings being booked. If tenants do not want to provide access for viewings (for example, they may be vulnerable and shielding) then this MUST be respected.

A maximum of two adults per viewing (excluding the host) should be allowed.

By consequence, viewings must be staggered with a suggestion of having 15 minutes between each viewing if multiple viewings are being organised.

Preparing the property

The landlord should ensure the property is cleaned before the first viewing of the day, taking particular care to disinfect high touch surfaces i.e. doors handles and light switches with normal household cleaning products.

Hand washing facilities with separate hand towels, or even better, disposable paper towels must be made available.

All interior doors should be left open to help viewers avoid touching any surfaces and some windows should be left open so the property is well ventilated.

The viewing itself

Any existing tenants should be kindly asked to wait outside the property whilst the viewing takes place.

Only one other person i.e. the landlord/host to be present in the property to supervise the viewing whilst maintaining two metre social distancing.

The landlord/host and viewers should wear a face covering whilst in the enclosed space and should wash their hands upon entering the property with either hand sanitiser or the hand washing facilities.

Everyone is to avoid touching surfaces during the viewings.

Once the viewing is complete, the landlord/host should disinfect any high touch surfaces again with household cleaning products.

Protocols for safe physical viewings post lockdown – In conclusion

Whilst it’s right that we prioritise protecting lives during this pandemic, we’re happy that landlords can once again start filling vacant lets and tenants can find new places to call home.

Here’s to a quick recovery to the lettings market but with sensible precautions in place to avoid a return to lockdown measures.

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